Humanfirst-As natural language (voice and text) increasingly becomes the entry point to customer experiences
Understanding these conversations via natural language understanding (NLU) unlocks a myriad of use-cases across call-center AI, business automation, chatbots, and conversational analytics And while training and deploying state-of-the-art NLU models is quickly becoming a commodity (thanks to advances in cloud computing and services), the crux of the problem now lies in managing the data that […]