In 2001, Tree Tools built its headquarters in the Curitiba Software Park, an area dedicated to software production, and since then has been part of the Curitiba City Council’s Tecnoparque program.
Curitiba is an innovative city and was chosen in Barcelona, Spain, as the Smartest City in the World in 2023. The award was given by the World Smart City Awards, in the “Cities” category.
Tree Tools has been operating in the intelligent solutions market for Customer Service Management and Service Management since 1994, providing software and consultancy services to increase productivity and quality. It has been continually improving its product portfolio for this market, which has allowed it to offer innovative differentiators in relation to its competitors.
Servicebot-3 is the solution developed by Tree Tools for automating call centers. It uses Artificial Intelligence resources for robotic conversations with its users (chatbots). It is integrated with the main messaging channels, such as WhatsApp, Telegram and MS-Teams. It also covers the entire operational and management cycle of the service process, providing traceability and control resources.
With globalization, more and more companies need to serve their customers in multiple languages. Servicebot-3 speaks and understands more than 30 languages.
In 2021, Tree Tools launched BotFromBot, a platform for creating chatbots without coding and without process flow. You don’t need to install or develop anything, just choose a chatbot model and answer the questions asked by BotFromBot. Internally, BotFromBot uses all of the Servicebot-3 technology, and was created for those who want to provide a chatbot with artificial intelligence to serve their audience, but who do not have the resources, neither human nor financial, to develop, host and maintain a chatbot. Chatbots are available on the platform for various application areas, such as distance learning, commerce of products and services, tourist attractions, tourist packages, events, etc.
Tree Tools is owned by people who have worked together for over 30 years.
