OmniChat is a company founded in Curitiba, in 2017, with the mission of transforming conversations into sales through chat commerce. Official provider of Meta since 2021, the startup offers the most advanced conversational technology on the market, capable of centralizing the management of all chat channels, including WhatsApp, Facebook, Instagram and WebChat, on a single platform that brings together the resources that a company needs to maximize lead generation, serve better, scale its sales and boost its growth by exploring the full potential of conversational commerce.
The company was founded by two experts: Flávio Negrão (COO & Cofounder), who brings together extensive experience in telecommunications companies, like Siemens and GVT, and Mauricio Trezub (CEO & Cofounder), who also founded the first telecommunications platform e-commerce in Brazil, Ciashop, also working for companies such as TOTVS and VTEX. And it is precisely this entire background that brought even more support to achieving excellence in the development of its solutions, adding the experience of those who have already experienced in practice the challenges of finding truly efficient alternatives to scale sales amid the saturation of more conventional channels.
As a result, more than 480 companies rely on OmniChat every day to transform their service and sales operations, with more than 20k active salespeople on the platform, generating 500 million conversations and 22 million services per year.
And the results speak for themselves, going far beyond what more traditional means can provide, such as marketing messaging campaigns that achieve an open rate of 95%, a sales conversion rate of more than 10% and a ROAS of 28x.
All this in an end-to-end journey, which connects consumers in an absolutely omnichannel experience with the most complete chat commerce and conversational AI solution on the market, ensuring the difference a company needs to stand out and make its business happen, within a conversation. That’s the purpose of OmniChat.
A purpose fully aligned with the Tecnoparque Curitiba Program, strengthening the DNA of an innovative city prepared to make a difference.
