> Weave

At Weave, we know that a personal, human connection will always outweigh an automated

At Weave, we know that a personal, human connection will always outweigh an automated, canned response for today’s businesses who are truly trying to connect with their customers. We know this because we also learned firsthand while building our business about the value in timely, personalized communication. Nothing is better than a call or text at just the right moment in the customer journey to help build customer confidence and strengthen customer loyalty.

This laser focus on the value of customer communication along with unfaltering loyalty to our customers is what makes Weave unique. Just as all of our customers’ businesses started, Weave started as a spark (or in Weave terms: the hunger, creation, and care) that has brought our company from two brothers working in their attic to over 550 people making waves in the communications space–all in the name of the small to medium (SMB) business owner.

From 2011 to 2014, Weave co-founder Brandon Rodman endured everything from naysayers to significant personal debt in his pursuit to get his vision off the ground. He and his wife, Lindsay, paid employees from their personal bank accounts, emptying their savings and both of their retirement accounts to fund the business. At the end of these three, long years full of struggles and sacrifices, and adding the cost of everyday life raising a young family, the couple found themselves in significant credit card debt and owed $200,000 to a software development firm that built the early version of Weave. But, they knew they were onto something important and didn’t give up!

The co-founders continued to work tirelessly to build what would become the Weave VoIP phone system. Even in the early days, the customer was always the most important factor in the business. Every new hire was trained on the importance of understanding customer needs and communicating quickly and honestly with customers to help build a long-term relationship.

As the company continued to grow, it became evident that the customer experience mindset was resonating internally and was now a strong part of the employee experience at Weave. Each employee was entirely focused on customers, allowing the management team to also concentrate on providing a stellar employee experience and expand the team.

Two years later, in 2014, Weave became the first Utah company to be selected by Y Combinator, a startup accelerator that has launched over 2,000 companies, including Dropbox, Airbnb, Stripe, and Reddit. Working with Y Combinator was the catalyst that helped launch the struggling start-up fully into the marketplace.

Weave is now in rapid growth in terms of customers, employees, and verticals served. Weave has attracted a top-tier executive leadership team, doubled the amount of innovative employees and has secured funding, all helping the company to accelerate its momentum and flourish as a leading customer communications provider– with no plans of slowing down.

Weave has a personal and rare understanding of the difference great customer experience can make in the success of a business and this is what drives our team to continue to innovate. We are driven to create because we want our customers to succeed. As the possibilities increase in the landscape of customer communication, Weave will continue to innovate to provide businesses with the technology necessary to connect with their customers and build stronger human relationships.

Weave

www.getweave.com
888-579-5668
2000 Ashton Blvd. Suite 100 Lehi, Utah 84043

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