CognitiveScale

The next frontier: Building AI systems you can trust

Today, Artificial Intelligence (AI) has grabbed a foothold in the enterprise and is poised to become as ubiquitous as the internet – touching every aspect of our lives. From detecting and impacting climate change to advancements in disease diagnosis to aiding displaced populations with humanitarian efforts, the impact of AI is felt everywhere. It is also gaining momentum because of an advancement within AI called augmented intelligence, based on the notion that the real power of AI is not about replacing what humans do, but rather augmenting it.

While companies have started to increasingly move to operationalize AI within the enterprise by pairing man and machine, they are realizing that operationalizing without governance is a  recipe for disaster. There have been a number of startling cases of unintended consequences from automated AI systems going rogue. Given the potential power of AI – and the free reign we may be willing to allow it, parameters need to be set.  As we look ahead, there is an urgent need for building AI systems that are free from bias, transparent in their operations, and are able to reflect the core values and policies of the business.

The pertinent question is what are we all doing to ensure that our future with machines is a bright one? It is incumbent upon AI owners and designers to consider the impact of rogue AI on our world and build scalable control and visibility into AI systems. For it to positively impact individuals and communities, AI needs to take a ‘people and ethics first’ approach, i.e. it needs to be Responsible.

As AI continues to evolve, it has the potential to transform the world at a scale larger and more profound than the industrial and agricultural revolutions.  However, we all need to collaboratively and aggressively realize the great promise of AI while mitigating its perils, all towards a greater good.