> Talkdesk

Why Is Talkdesk Uniquely Qualified To Achieve Our Mission?

Industry Innovator

We were born cloud-native, with a platform that provides unprecedented advantages of speed, agility, scale and reliability. With over 50% investment in R&D, we’re innovating a better way for customer experience. Our speed of innovation helps our customers to adapt to and stay ahead of their customers’ needs.

Customer-Obsessed

Our industry reputation for “white glove” support means our customers get a partner dedicated to their success. And they love us for it. We have a 97% CSAT rating and 135% enterprise net retention. We have the most and best ratings on customer review sites including G2 Crowd, AppExchange, and Gartner Peer Insights.

Global Leader

We’re recognized as a leader in Gartner’s multi-regional 2020 Contact Center as a Service (CCaaS) Magic Quadrant (MQ), one of only three vendors in the leader quadrant. We are also a leader in the 2020 Forrester Wave for CCaaS. Our global footprint and partner ecosystem means our 1,800+ customers can provision agents anywhere in the world in minutes to deliver great CX.

Talkdesk CX CloudTM supports this mission by being:

• End-to-End: We provide a better way to invest with the most complete customer experience solution on one global cloud-native platform. Gartner has recognized Talkdesk as the top company for our three year roadmap that best addresses customer service ambitions.
• Intuitive: We provide a better way to operate by removing the complexity from deploying, administering and using contact center solutions. Get started fast with an implementation that is done in weeks (even days) not months. Agents and reps can get started with little to no training. Administrators are empowered to make ongoing improvements. • Integrated: We provide a better way to connect with out-of-the-box integrations with 60+ CRM and other business systems plus the industry-leading customer experience marketplace with 1-click access to over 60 contact center applications, devices, and services.
• Adaptable: We provide a better way to work with a platform that meets evolving business needs with a high level of configuration (clicks not code), personalization(Workspace), and customization (Builder).
• AI-Infused: We provide a better way to engage by infusing the power of AI into every element of Talkdesk, driving higher efficiency, reducing costs, and fueling data-driven, profitable customer engagements.
• Trusted: We provide a better way to trust with a secure platform that delivers enterprise-scale, 100% uptime SLA, and global call quality and powers 1,800+ businesses worldwide.

Tiago Paiva, Chief Executive Officer and Founder

Marco Costa, International Chief Operating Officer

About Talkdesk

Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX CloudTM is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.

Talkdesk

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