Creative Insights is a citizen-owned technology and software development company that was created to address poor customer experiences in Botswana. Backed by a board of local and established business leaders, the team of young digital innovators was able to create an upgraded version of the queue management service, WorldQueues, which is now known as QFlo.
QFlo is an automated queue management ticketing system that can be perfectly customized to the needs and requirements of the client. This system enables remote queuing by clients from any place of their choosing. QFlo eliminates congestion on-site and enables effective social distancing during these unprecedented times.
QFlo is a homegrown solution, made in Botswana by Batswana. With over 20 years of combined experience in customer service, Creative Insights is uniquely equipped to ensure QFlo services its customers efficiently and seamlessly. QFlo endeavors to improve the customer experience and ensure customer satisfaction. The system not only ensures an improved customer experience but also boosts staff productivity and efficiency. QFlo also enables the client to gather service delivery data, such as wait times, peak times, service feedback, and highest service demand, to mention but a few.
QFlo represents the best of local innovation in Botswana. A new experience of queuing has been made available to customers, which will greatly enhance their overall customer experience. The system is easy to use and navigate. It can be accessed in multiple ways from the palm of your hand via USSD, WhatsApp & Facebook Messenger, as well as a Kiosk at your chosen location.
Clients Include:
- Ministry of Transportation & Communication
- Citizen Entrepreneurial Development Agency
- MRI Botswana: Prime Health Medical Centre
- Department of Road, Transport and Safety
- Metropolitan Life Botswana
Creative Insights prides itself on creating products that enable organizations to increase productivity, boost customer satisfaction, and drive sustainable business growth. Some of the technologies that the team has ventured into include the development of BOTs, which can be integrated into various client platforms.
The team has been honored by the Botswana Innovation Hub as a Botswana Innovation Fund Recipient.
