PwC

Disrupts its workforce through digital innovation

We have responsibilities in the market to its various participants: clients, stakeholders, and regulators. We know that the environment is changing,and clients continue to expect that we will raise our game – that we will bring them more value, more quality. We know that they are looking for a different experience in terms of the way that we deliver insights, assurance, and advice. This reflects a higher expectation relating to the integration of technology into the way that we serve.

We know that every client, every organization is looking to manage costs. They expect the same from us – that we are managing the cost to deliver, the cost to serve, and the cost to provide the right assurance without compromising quality and value.

To satisfy the market’s expectations, we need to transform the way our people work and the way we deliver our services. It is easy to say, “Let’s transform how work is done.” It is much harder to do it. To tackle this challenge, we’ve approached our transformation by thinking across multiple dimensions and investing heavily in our people in order to equip them with the skills they need to navigate rising expectations during this period of remarkable disruption.

Our journey drives innovation at scale through digital workforce transformation by digitally enabling our business and investing in the development of our 50,000+ U.S. Partners and staff. Joe Atkinson, PwC’s first Chief Digital Officer views this as critical to any organization’s success. “At PwC, our clients are recognizing what we recognize – we are all being disrupted today by technology and digital advancements. We can’t just manage that disruption – we also need to embrace and accelerate it. I don’t believe this is a strategic choice. This is, quite simply, a strategic necessity.”

 

Driving Digital with a Citizen-led approach
Our digital upskilling program is a central pillar of this investment that uniquely relies on what we call citizen-led innovation — leading from the ground up by empowering our employees to be change agents. Our upskilling program offers every employee the choice to engage in the way that is right for them. We offer tools that range from providing “knowledge on the go” to traditional skill building in the classroom. We offer the supporting tools to apply those skills and our Digital Lab marketplace to scale those innovations. PwC’s Digital Accelerator program is a premier catalyst among these tools to advance upskilling for our employees. The program takes groups of employees, enables them with new priority skills, and catapults their careers to drive innovation across the organization. It immerses them in the data, automation and visualization technologies that are re-shaping our industry. Perhaps most importantly, they become a key resource for their peers on their own digital journeys. B.J. Agugliaro, PwC NJ Managing Partner, sees the importance of the Digital Accelerator program and broader upskilling both at PwC and in the market. “We have 28 digital accelerators in the New Jersey market today, with the next class graduating later this month. They are doing exciting things at our clients such as automating new tools and using data to make better decisions. They are helping clients with new, innovative ways to visualize data and achieve a return on investment with their technology enhancements. We also have been able to share our journey to bring meaningful change to the mindset and behaviors of our clients and their organizations.” Today, we have thousands of employees disrupting the way we work, and we serve our clients in newer and more innovative ways.

B.J. Agugliaro
Office Managing Partner, New Jersey
b.j.agugliaro@pwc.com
Mobile Phone: 973-960-0946

B.J. is the Managing Partner for PwC’s New Jersey practice, which covers over 1,500 people, based in Florham Park. B.J. guides firm-wide strategy, client engagement and operations in the state. He is known for his collaborative approach to building relationships, both in the marketplace and with partners, to anticipate client needs across lines of service and create relevant initiatives and solutions. He has served on several county- and state-level chambers of commerce boards and is currently a Board Member on the New Jersey and Morris County Chamber of Commerce. B.J. lives in Basking Ridge, New Jersey with his wife and four children.

Joe Atkinson
Chief Digital Officer
joe.atkinson@pwc.com
Mobile Phone: 215-704-0372

Joe is PwC’s first appointed Chief Digital Officer and a member of PwC’s US Leadership team. He is responsible for executing our vision to digitally enable our firm and better leverage technology and talent to bring greater value (and a better experience) to our people and clients. Previously the leader of our Technology, Media and Telecommunication (TMT) consulting business for the US, Japan and China, Joe has built a reputation as a trusted, pragmatic and thoughtful advisor to clients as they navigate through rapidly evolving consumer expectations, accelerating technology changes and increasing regulatory complexity. He and his wife Laura have three children and live in Haddonfield, New Jersey.

Submit your Innovation Story

Join and network with a global community of innovators  by sharing your success story with the world.