Nucleus Networks isn’t just a Managed IT Services Provider (MSP). They are a supercharging, no-holds-barred, elite crew of technology superheroes laser-focused on nothing less than the pure, unadulterated success of small and medium sized businesses (SMBs).
Founded in Kitsilano in 2001, Nucleus is a team of 85+ with its Head Office in Vancouver, British Columbia (BC), and team members across the country and the globe. They empower businesses to Do IT Better; they become an extension of each client they work with, contributing industry leading technology resources, processes, and solutions, combined with award-winning client services. Nucleus makes the success of their clients’ business, their business.
Nucleus has ranked as one of Canada’s Top IT Service Providers, has been awarded top 5 for BC’s Best Company and BC’s Best Workplace, and has been honoured for its dedication in the Architecture, Engineering, and Construction industry, among others.
CEO, Martin DesRosiers, was recognized as one of Vancouver’s 40 under 40 in 2018 and as a Top Executive in the IT industry alongside Chief Technology Officer, Karl Fulljames for multiple years in a row. In 2023, Chief Operations Officer, Jennifer Roy, was named to the Women of the Channel list as one of the leading woman executives who have provided expertise, vision, and are leaving a noticeable and commendable mark on the technology industry.
“When it comes to technology and IT services, Nucleus goes beyond ‘keeping the lights on’ and ‘putting out fires’; we build meaningful relationships with our clients by getting to know their business, what their current pain points are, and ultimately what they’re trying to achieve. We then align those requirements with appropriate technology solutions to ensure our clients are getting the most out of their technology investment.” Martin DesRosiers, CEO
“To remain an MSP market leader, we are focused on continually enhancing the client experience; we do this through embracing innovation and automation. Focusing on innovation driven KPIs/metrics, reporting, processes, and technology utilization, allows us to ensure we are delivering not only value to our clients, but the right solutions and world-class support, in the most efficient way possible.” Jennifer Roy, COO
Elevate & Innovate Your Business
Digital transformation, accelerated during the pandemic, continues to drive investment in IT at Canadian SMBs. From Cybersecurity Services to IT Support Services and Backup and Disaster Recovery, Nucleus’ mission is to ensure that businesses have the right technology solutions in place for their clients to be truly successful. Technology should elevate their business and be utilized as a powerful tool to drive business and operational goals. With over 200 clients across Canada, ranging from leading architectural firms to Canada-wide non-profit organizations, the legal industry, investment companies, mining/exploration, and beyond; Nucleus drives technological innovation across a variety of business sectors. Nucleus believes in challenging status quo IT, and they do that through constant innovation.
Demand for industry-leading response time and client satisfaction, ever-evolving cyber threats, and the need for more efficient operations, metrics, reporting, and automation means that world class MSPs, like Nucleus, must demonstrate their dedication to (and embrace) innovation.
Managed IT Services that Grow with your Business
Nucleus provides the ideal blend of a boutique firm that will respond quickly, combined with the capacity and adaptability to meet increasing demands as businesses grows. Key services include: IT Support, Cybersecurity Services, Cloud Services, Project Services, Virtual CIO, IT Consulting, Managed Backup, Managed Voice, and Managed Security Services.
The Nucleus Way
Creating a Roadmap for Growth
The Nucleus process makes sure that a business’ IT investment contributes to their growth, not their expenses.
24/7 Expert Support
Their team of industry leading experts delivers world-class 24/7 support services. Nucleus responds to issues immediately, striving for same-day resolution.
Capable of Growing with You
Every client has a Support POD that includes a dedicated Client Success Manager (CSM), so that businesses always get priority treatment. This CSM is a key innovation champion for all clients as they drive industry best practices and align technology requirements.
Challenging Status Quo
As a business gets supercharged, Nucleus is not only able to support that growth, but they are a driving force of innovation to help businesses achieve it.
Who We Are? Core Values
• No Ego
• Epic Client Experience
• Continuous Improvement
• Optimistic by Nature
• Culture of Accountability
As thought leaders within the MSP industry and trusted advisors to its clients, Nucleus drives technology and advances innovation to Canadian businesses. Nucleus wants its clients to be the best business they can be. Their hard work, combined with the right technology and innovation solutions, powered by Nucleus, will be a catalyst of that success. This is the Supercharge factor!
