Marco Costa

Chief Operating Officer International, Talkdesk

When Talkdesk came into existence there was no contact centre entirely hosted in the cloud. We were game changers and that is what we aim to continue to be and do. We do not rest on our laurels and continue to lead, build the future of contact centres and set trends in customer experience; we make innovation our priority.

In fact, innovation is and has always been our brand image because we believe in the service we offer, and we know the impact it can have on various aspects of the customer’s life. Therefore, we are always trying to improve our offering and find solutions for various challenges, an example of which is the impact of our services as a solution for the vaccination campaign to help fight the pandemic the world is living with right now.

Only those who have the will to go further and do more can be good and succeed in what they do. We are living in an age where our customers’ needs must be constantly readjusted and only those who dare to innovate and go beyond will be able to respond to the needs of the market. We must not forget our history, how hard we have worked to create a product with an impact on the technology market
and become one of the four unicorns with Portuguese DNA, and, above all, it is important that our history makes us always want to go further and lead the technology paradigm.


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