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Established in 1998, Leapfrog is one of the first US providers to offer remote IT management. They’ve been innovating ever since while adhering to their core principles – Integrity, Service, and People – (they call it “Frogma”) to help clients achieve, grow, and prosper.

“Like many innovations, Leapfrog was created to solve a problem. A network issue, coupled with inaccessibility to our sole-operator IT technician, crippled our ability to access information. Market research showed that there were no robust local IT service options available to SMB’s, so we set out to found a service-oriented company to focus on the needs of companies who rely on technology to leverage their business without getting in the way. I’m proud that Leapfrog now thrives on a culture of Service to our clients and our community and Integrity to do the right thing with People who live our values in our daily work.”

Claire Lewis (Yum) Arnold, Leapfrog Services Chief Executive Officer

As a respected Atlanta business leader,Yum chairs the boards of The Federal Reserve Bank of Atlanta and Achieve Atlanta. She also serves on the Board of Trustees of Spelman College and EARTH University Foundation, as well as on the Governing Board of The Woodruff Arts Center, Emory’s Brain Health Center Advisory Council, the Board of Directors of Technology Association of Georgia and is a member of the Atlanta Committee for Progress. Additionally, Yum served for many years as a Trustee of Mary Baldwin College, for five years as its Chair, and as the Chair of the Board of The Georgia Conservancy and The Carter Center Board of Councilors. She’s a past President and past Chair of the Rotary Club of Atlanta. Yum has served on a total of six NYSE-listed firms, as well as on the boards of Venture Atlanta, Leadership Atlanta, The Tull Foundation, The Westminster Schools, The Shepherd Center Foundation, Children’s Healthcare of Atlanta Foundation, and on the Board of Visitors of The Fuqua School at Duke University.

Yum was named the 2002 Entrepreneur of the Year by the Metropolitan Atlanta Chamber of Commerce and the Atlanta Business Chronicle and received the 2004 Lettie Pate Whitehead Evans Award for outstanding performance as a corporate director. In 2006, Yum was inducted into the YWCA Academy of Women Achievers, and in 2009 received the Rotary Club of Atlanta‘s Armin Maier Community Service Award. She was named 2014 Most Admired CEO in the Technology Sector by The Atlanta Business Chronicle, received the 2014 Turknette Servant Leadership Character Award, and was honored with the Girl Scouts of Greater Atlanta 2018 Changing the World Award.

With 25 years of MSP, MSSP, and cyber risk management experience, Leapfrog has refined the art of delivering outsourced services that fit easily into your business model.

In a world of cookie-cutter providers, Leapfrog is different. Leapfrog focuses on caring for your technical infrastructure, security and user support so you can focus on the things that make your enterprise thrive. Leapfrog strives to understand and support your business and strategic objectives with an eye to a future in which it is totally accountable, responsive, and transparent.


  • Provides strategic IT business services to clients world wide
  • Optimizes and manages world-class IT
  • Is a Managed Service Provider (MSP), and a Managed Security Service Provider (MSSP)
  • Builds and manages CyberRisk Programs
  • Is SSAE 18 SOC 2 and PCI compliant
  • Co-manages large IT environments or manages all of your IT
  • Provides a deep bench of IT specialists in every managed IT area
  • Partners with all leading technology providers
  • Partners with 50+ clients with 5,000+ staff in 350 locations


  • Your business strategy should drive your IT strategy.
  • You should create a culture of security to prevent cyber loss.
  • You should have predictable cost structures for operating IT.
  • Your IT partner should help you make the best technology choices to drive your business results.
  • Your network should be stable, available, fast, and secure.
  • Your users should all have the same seamless IT experience.
  • Your IT infrastructure should protect your assets, data, and users.
  • You should have meaningful reporting on IT operational metrics.
  • Your IT support should resolve IT problems in real-time.

Leapfrog has deep roots in being of service to community. Since inception, Leapfrog has donated more than $3 million in technology services to non-profit clients. They partner with numerous local charities and foundations and strive daily to live the principle of being in service.

Karl Kleinert, President

“In our organization, we believe that a thriving business is not just measured by its financial success but by the positive impact it has on the community. Our culture is rooted in service, and we understand that our greatest achievements are realized when we contribute to the well-being of others. Service is not just a principle, it’s a responsibility, and giving back to the community is not an option – it’s an integral part of who we are at Leapfrog.” — Karl Kleinert, Leapfrog Services President

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