Kaizen Health

Simplifying Transportation and Logistics to Enable Better Health Outcomes




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Each year in the United States, nearly 4 million people miss a combined 24 million appointments due to lack of transportation. These missed appointments result in nearly $150 billion in avoidable downstream costs.

Poor access to transportation leads to increases in length of stay; higher readmission rates; increases in total medical cost; reduced continuity of care; ineffective care management and disease management efforts; and lower patient satisfaction.

Healthcare outcomes are also influenced by social and environmental factors—collectively the “social determinants of health”—every bit as much as clinical interventions, and yet our healthcare system has traditionally overlooked opportunities to improve health outcomes through these non-clinical mechanisms.

Payers and other risk-bearing entities are recognizing that smart investments in SDOH pay for themselves many times over in quality gains and cost avoidance. Since 2016, Kaizen Health has been helping top healthcare organizations improve the experience of accessing non-emergency medical transportation on behalf of their members and patients. We are a technology and healthcare logistics firm committed to fostering health and wellness by connecting people, products, and services.

We pair our highly secure and flexible platform with a nationwide network of transportation and logistics partners to assist clients with addressing challenges across the SDOH spectrum. While our technology and our approach to service are very much our own, we strive to make our services appear to the end-user as an extension of the experience of care management or clinical care. This means full white-labeling, custom messaging, and a user-facing experience informed by the objectives and expectations of our clients.

The result? A better member experience, superior care management and continuity of care, reduced administrative burden, and better health outcomes.

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