Care Sherpa

Transforming how healthcare organizations connect, convert, and grow.

In the heart of Nashville’s thriving healthcare innovation scene, Care Sherpa is making a measurable difference—both in patient access and in how healthcare organizations grow. Founded by CEO Jessica Walker, Care Sherpa was built to solve one of the industry’s most persistent challenges: converting marketing leads into actual patients.

“Healthcare systems don’t have a lead problem—they have a conversion problem,” says Walker. “We built Care Sherpa to bridge that gap with empathy, technology, and strategy.”

Unlike traditional patient engagement approaches, Care Sherpa goes beyond transactional communication. With a proprietary, human-centered conversion platform, the company acts as a seamless extension of a healthcare provider’s team. Their goal? To support every patient during their complex medical journey.

From “I’m Interested” to “I’m Scheduled”

Modern healthcare consumers face multiple barriers to care — often filled with uncertainty, comparisons, financial questions, and delays.

Care Sherpa’s solution meets patients where they are. Through rapid outreach, personalized follow-up, and support, Care Sherpa helps patients move confidently toward scheduling.

The results are compelling: Clients report up to a 5x return on ad spend, along with 20–30% increases in lead conversion rates.

Building a Culture That Moves Healthcare Forward

At the core of Care Sherpa’s success is its people—and how the organization supports them. As a remote-first company, Care Sherpa applies the same empathy and attentiveness to its employees.

This commitment is not just cultural—it’s strategic. In an industry plagued by burnout and high turnover, especially among frontline and patient-facing teams, Care Sherpa has created an environment where service excellence starts with internal care.

With a team reflecting diverse backgrounds and lived experiences—and an intentional focus on inclusion, flexibility, and development—Care Sherpa is proving that innovation in healthcare must start behind the scenes.

Strategy Meets Technology

Care Sherpa is more than a CRM and more than a call center—it’s a fully integrated growth engine. The platform offers HIPAA-compliant lead tracking, scheduling optimization, and deep analytics that give healthcare leaders real-time visibility into what’s working and where to improve.

From marketing attribution to pipeline management, Care Sherpa empowers leaders in marketing, operations, and patient access to work more effectively together. Every insight is tied to outcomes—whether that’s increased procedure volume, faster conversion times, or higher patient satisfaction.

A Vital Link Between Digital Strategy and Human Touch

The future of healthcare requires more than awareness—it requires alignment. Care Sherpa connects the dots between digital experiences and real-world care delivery, helping organizations scale both empathy and efficiency.

As one health system executive shared: “Care Sherpa is the missing link between our marketing spend and our patient volume.”

Whether supporting new market launches, improving ROI, or enhancing the patient experience, Care Sherpa delivers scalable, data-driven results with a human touch.

“We don’t just provide a service—we provide a strategy,” says Walker.“Every conversation, every data point, every decision is focused onhelping more people access the care they need.”