AN EXERCISE IN INNOVATION AND DEMONSTRATING VALUE.
The digital landscape of IT Support is forever changing. Just five years ago, the ways IT Managed Service Providers (MSPs) supported their clients is totally different than today.
As more companies turn to MSPs for outsourced IT Support and Cloud services, the value that they provide must increase as well.
With the introduction of the Cloud, it has posed both a challenge and opportunity for companies and MSPs alike. While they were promised ease of use, integration and scalability, security around the Cloud continues to be a challenge as more online services fall victim to cyberattacks. This creates a more significant challenge for the MSP as they are the trusted advisor tasked to secure their clients’ data.
Also, clients’ increasing demand for faster response times, transparency, higher customer service and better pricing mean MSPs must demonstrate they can be innovative to bring their clients into the future.
AT NEOLORE NETWORKS INC., WE UNDERSTOOD THIS MANY YEARS AGO.
As an MSP leader in Ottawa, we have increasingly demonstrated value and innovation for our clients. We were the first to provide 30-day service agreements; to put our internal real-time help desk statistics online; to implement artificial intelligence against our help desk ticketing system giving our technicians unprecedented access and speed to information and solutions.
As a sign that we are continually innovating, NeoLore Networks Inc. is offering a managed security service in early 2020. For a cost-effective monthly amount, our clients will benefit from a wide range of cyber security services to better protect them while they are in the digital landscape.